IndiGo Airlines is renowned for its exceptional customer service and is devoted to providing comprehensive support to ensure a seamless travel experience for all passengers.
Flight Reservations: Assistance with new bookings, modifications, and cancellations.
Seat Selection: Help with selecting or upgrading seats.
Baggage Allowance: Information on baggage policies and additional baggage purchase.
Special Assistance
Assistance for Disabled Passengers: Guidance on requesting special services for passengers with disabilities.
Assistance for Elderly Passengers: Support for elderly passengers needing special care.
Medical Assistance: Information on arranging in-flight medical support.
In-Flight Services
Meal Options: Assistance with pre-booking meals and special dietary requirements.
On-Board Entertainment: Information on available entertainment options.
Complaints and Feedback: Channels to provide feedback or lodge complaints regarding in-flight services.
Post-Flight Support
Lost and Found: Assistance with locating lost items.
Compensation Claims: Guidance on filing claims for delayed or damaged baggage.
Refunds: Information on the refund process for flights.
FAQ
1. How can I contact IndiGo Customer Care?
You can reach IndiGo Customer Care by calling their domestic line at +91-9910-383838 or their international line at +91-124-6173838. You can also email [email protected].
2. How do I change or cancel my IndiGo flight?
You can change or cancel your flight via the My Bookings section on the IndiGo website or mobile app, or by contacting customer care directly.
3. What is the process for requesting a refund from IndiGo?
Refunds can be requested through the My Bookings section on the IndiGo website or by contacting customer care. Refund eligibility and processing time may vary.
4. How do I request special assistance for my IndiGo flight?
To request special assistance, you can indicate your needs during the online booking process or email [email protected] at least 48 hours before your flight.
5. How can I provide feedback or lodge a complaint about my IndiGo experience?
Feedback or complaints can be submitted via the Contact Us form on the IndiGo website, or by contacting [email protected].
6. What should I do if my baggage is delayed or damaged?
If your baggage is delayed or damaged, you should report it to the IndiGo staff at the airport immediately. For ongoing issues, you may contact customer care for assistance and file a compensation claim if necessary.
7. How can I check the status of my flight?
You can check the status of your flight by visiting the IndiGo website or ixigo flight status and entering your flight details in the Flight Status section.
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